The Grievance Redressal policy follows the following principles:

 

a. Investors will be treated fairly at all times

b. Complaints raised by Investors will be dealt with courtesy and in a timely manner

 

We have a dedicated Client Servicing Team which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients.

The Client Servicing Team compliance@Octaresearch.in

 

Grievance Redressal Mechanism.

 

Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, or clarifications.

 

1. Clients can call on our customer care team available from Mon-Sat 9 am to 6 pm Contact no. 9766652111 – Clients can expect a reply to their concern from the customer care team within 24 to 48 working hours.

2. The Investor may write to compliance@Octaresearch.in and the client can expect a reply/resolution within 3 business days after approaching the Client Servicing Team.

3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.